Per September 20th 2019

Cookie policy

This cookie policy explains what cookies are and in which way cookies are stored on and information is read from your computer, mobile device and/or tablet (“Devices”). This cookie policy explains what cookies are and how we use them. You should read this policy so you can understand what type of cookies we use, the information we collect using cookies and how that information is used. If you have additional questions or would like further information on this topic, please feel free to contact us at privacy@hely.com. 

WHAT ARE COOKIES? 

Cookies are little text files which are stored on the browser or hard drive of your Device when you visit a webpage or application. Cookies work to make your experience browsing our site as smooth as possible and they remember your preferences so you do not have to insert your details again and again. Cookies cannot damage your Devices or the files saved on it. There are different types of cookies. Some cookies come directly from our website (first party cookies) and others come from third parties which place cookies on our site (third party cookies).

Cookies can be stored for varying lengths of time on your browser or device. Session cookies are deleted from your computer or device when you close your web-browser. Persistent cookies will remain stored on your computer or device until deleted or until they reach their expiry date.

HOW DO WE USE  COOKIES?

Technical cookies

We try to provide an advanced and user-friendly website that adapts automatically to needs and wishes of our visitors and users. To achieve this, we use technical cookies to i.e. show you our website, to make it function correctly, to create your user account, to sign you in and to manage your requests. These technical cookies are necessary for our website to function properly.

Functional cookies

We also use functional cookies to remember your preferences and settings (as username, password, language etc.) and to help you to use the website efficiently and effectively. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.

Analytical cookies

Analytical cookies are cookies which are needed for the good functioning of the website/app. Thanks to analytical cookies, we know what people search for on the Service, how long it takes before a page has been loaded and what buttons are pressed by people visiting the Service. Some analytical cookies may be placed without your consent. Other analytical cookies are only placed when we have your consent to do so.

Google Analytics

We use Google Analytics in order to collect statistics about the use and visits of the website. With these analytical cookies a permanent cookie is saved on your Device to register your use of the website. Google Analytics analyzes this data about the website and provides us with the results. This way, we obtain insight into the traffic of the website and the way in which the website is used. Based on this information we are able to make adjustments to the website. 

The information that we obtain is transferred to Google and stored by Google on servers in the United States. We have taken the following measures to protect  your privacy:

• We have entered into a data processing agreement with Google in which agreements have been made regarding the processing of personal data. 

• We do not allow Google to use the obtained data for other Google services. 

• We have removed the last octet of your IP address. An IP address consists of 4 so called octets of 3 digits each. Google offers the opportunity to remove the last octet of the IP address. This happens before your IP address is retained by Google.

• Hely does not make use of other Google services in combination with Google Analytics.

Tracking cookies

We use third-party tracking cookies in order to track your internet browsing behavior and collect data and information on your browsing behavior from various websites you visited.  This information is used to make the content of the displayed advertisements as relevant as possible, and to limit repetition of the same advertisements.

Remarketing

Hely uses remarketing services to advertise on third party websites after you have visited the Hely website/app. Hely, and its third party vendors, use cookies to inform, optimize and serve ads based on your past visits to the Hely website/app. Remarketing cookies are a part of the tracking cookies that Hely uses. With your consent, Hely uses the following remarketing services: 

Facebook

Hely collaborates with Facebook to show you relevant messages on your social media page. To do this, Hely may share your email address (encrypted) or another identifier with the platform to check whether or not you use it. Aside from this one identifier, Hely shares no other personal data with Facebook. To receive or turn off personal ads on social media, check your privacy settings on Facebook.

CAN I DISABLE OR DELETE COOKIES? 

You can configure your browser so that you do not receive any cookies the next time you use the website. You can read here how you can remove different types of cookies in different browsers. 

• Chrome

• Firefox

• Explorer

• Safari

• Opera

If you want to turn off cookies from other parties, you can do so for several at once at www.youronlinechoices.eu. Furthermore, you may want to install and use a free tool that gives you a simple overview of cookies used and placed on your computer or device and how to manage and deactivate the cookies – Go to https://www.ghostery.com/en/our-solutions/ghostery-add-on/  to install Ghostery. 

Warning: if you disable or delete cookies, it is possible you will no longer be able to access (parts of) the website or that the website does not work optimally. Please consult the browser instructions or the help-function of your browser to learn how you can delete cookies.

Note: refusing or deleting cookies only affects the Device and the browser on which you perform this action. If you use different Devices and/or browsers you will need to repeat the above described actions on these Devices and/or browsers. If you wish to use cookies, make sure you log-out of your account when you leave a Device for public use.

PRIVACY 

It is possible that  information collected through a cookie or obtained otherwise, contains personal data. If this is the case, our privacy policy is applicable on the processing of these data. For more information, please consult the privacy policy on our website.

CAN THIS COOKIE POLICY BE AMENDED?

It is possible for the cookie policy to be amended in the future. It is therefore recommended to regularly visit the section on the Platform in which we outline the cookie policy.

OVERVIEW COOKIES

• Type of cookie: Facebook pixel

• Cookie name: _fbp

• Purpose: Retargeting

• Expiration: 3 months

• Domain: hely.com

• Type of cookie: Google Analytics

• Cookie name: _ga

• Purpose: Analytics

• Expiration: Immediately

• Domain: hely.com

• Type of cookie: Google Analytics

• Cookie name: _gat_UA-116918845-5

• Purpose: Analytics

• Expiration: 24 hours

• Domain: hely.com

• Type of cookie: Google Analytics

• Cookie name: _gid

• Purpose: Analytics

• Expiration: 48 hours

• Domain: hely.com

• Type of cookie: Hotjar

• Cookie name: _hjIncludedInSample

• Purpose: Heatmaps & Recordings

• Expiration: Session

• Domain: hely.com

• Type of cookie: Hotjar

• Cookie name: _hjid

• Purpose: Heatmaps & Recordings

• Expiration: 1 year

• Domain: hely.com

• Type of cookie: Google Optimize

• Cookie name: _gaexp

• Purpose: Website optimlization

• Expiration: 90 days

• Domain: hely.com

• Type of cookie: Facebook pixel

• Cookie name: datr

• Purpose: Retargeting

• Expiration: 2.5 years

• Domain: facebook.com

• Type of cookie: Facebook pixel

• Cookie name: fr

• Purpose: Retargeting

• Expiration: 1 year

• Domain: facebook.com

• Type of cookie: Intercom

• Cookie name: gtm_id

• Purpose: Customer Service

• Expiration: 10 years

• Domain: intercom.io

• Type of cookie: Intercom

• Cookie name: intercom-id-oq22xh2m

• Purpose: Customer Service

• Expiration: 10 months

• Domain: hely.com

• Type of cookie: Intercom

• Cookie name: intercom-id-tx2p130c

• Purpose: Customer Service

• Expiration: 8 months

• Domain: intercom.io

• Type of cookie: Intercom

• Cookie name: messenger_install_identifier

• Purpose: Customer Service

• Expiration: 11 months

• Domain: intercom.io

• Type of cookie: Intercom

• Cookie name: product_store_identifier

• Purpose: Customer Service

• Expiration: 11 months

• Domain: intercom.io

• Type of cookie: Facebook pixel

• Cookie name: sb

• Purpose: Retargeting

• Expiration: 1,5 years

• Domain: facebook.com

How to contact us If you have any questions about this cookie policy of the Service, please contact us by sending an email to privacy@hely.com.