Shared mobility, like car sharing, shared e-scooters and -bikes, are becoming more and more popular, especially in urban area’s. Hely is a start-up of Pon Automotive and & NS, who places ‘hubs’ at various locations where people can pick up and use a range of shared mobility. At these Hely Hubs all cars, e-bikes and cargo bikes are conveniently placed together, so the user has the right type of vehicle within reach for every situation.
Hely is getting more and more customers everyday and therefore we are looking for an enthusiastic Customer Service student employee who can help our customers to happily get on the road!
THIS IS WHAT YOU’RE GOING TO DO
You will join Hely's Operations & Customer Service team. Your team makes sure that everything on our hubs runs smoothly and all our customers get the appropriate help they need. You will mainly work with your Customer Service colleagues, but you will also regularly work together with your colleagues Technology and Product & Marketing.
As Customer Service employee at Hely you will mainly work on:
Helping our customers with their registration
Supporting our customers on their (first) ride and solve any problems that they might run into
Keeping an eye on our rentals; is everything going as it should be?
Responding to customer reviews and experiences
Answering any other questions or suggestions via phone, email, chat and Facebook
Making our customers happy! For example, by surprising them with a postcard, or just sending them a nice message after their first ride
THIS IS YOU
You are customer-oriented, stress-resistant and accurate
You are a strong communicator, Dutch is your native language but you also master the English language verbally and in writing on a professional level
You’re not afraid to pick up the phone
Work experience with client contact is a plus
THIS IS WHAT WE OFFER YOU
A good salary
Flexible working hours
The become a genuine part in our small but very driven Customer Service team
Gain working experience with client contact within a fast growing market
The possibility to work from home, and as soon as it’s possible again, a spot in our cool office at Amersfoort Central Station
Lots of fun, (online) drinks and bad jokes
READY TO GO?
Do you recognize yourself completely in this vacancy and are you thrilled to start working at Hely? Then apply by sending your resume, a short motivational letter and your availability to firstname.lastname@example.org. We hope to get to know you better very soon over a (virtual) cup of coffee!Apply
"I go to Hely every day with a smile on my face because this amazing team works together every day to make the world a little bit better. "
"At Hely we try to solve very cool challenges and everybody has a lot of freedom, but also responsibility to strengthen his of herself in their role. This gives you the opportunity and space to improve yourself in your way of working. I really like the company culture; it's casual but still professional."
"Getting to built on a sustainable product is what I like most about working at Hely. Moreover, you have a direct influence on the end-product, which is becoming better and more beautiful every week. Here, we never sit still and every day is different. Luckily, besides work there is still plenty of time for team drinks or a quiz, either virtual or in real-life."
"What I like a lot is the freedom you get in how things are being handled, and the input you can have in that as a developer. Issues aren't completely set in stone, which creates a certain level of freedom to decide yourself what exactly should be made."
"The great thing about Hely is that everyone's on the same page: we all want to put the best, most fun and sustainable shared mobility product on the map. No hidden agenda's, but teamwork! Besides that, it's incredibly cool to see your own ideas being put into a real product so quickly."
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