Promotional terms and conditions Hely

Current promotions

PROMOTIONAL TERMS: WIN A WEEKEND GETAWAY

This Summer Mobility Solutions and Services B.V. (hereinafter to be referred to as: “Hely; “We”; “Us” or “Our”) wants to offer current and new customers (“Users”) the chance to win a weekend getaway ("Promotion"). The user can make chance to win by starting a ride with one of the Hely vehicles between July 18th 2020 and August 30th 2020. The following terms apply to this Promotion.

• By participating to this Promotion you accept that these Promotional Terms and the Terms and Conditions of Hely apply. The terms and conditions can be consulted via www.hely.com (“Website”).

• Participation to the Promotion is done by making a ride with one of the Hely vehicles within the Promotional period of July 18th 2020 till August 30th 2020.

• To participate in this Promotion, the User is recuired to have a complete and approved Hely account during the Promotional period till at least the moment of the draw.

• The User can participate in the Promotion multiple times.

• On August 31st 2020 the winner of the Promotion will be selected using a draw. In case the drawn winner doesn't comply with all terms, the user will not participate anymore to the Promotion and a new winner will be drawn.

• The following can be won with the Promotion: one night stay at a hotel in The Netherlands for two persons, free use of a Hely shared during two calender days.

• In case the winner of the Promotion doesn't have a drivers license, two Hely e-bikes or electric cargo bike can be used instead of the shared car.

• The Promotion can be won by 1 User.

• The Promotion is not transferrable and cannot be exchanged for cash or a different price, even if it has a comparable value.

• The results and set up of the Promotion cannot be corresponded on.

• In the event of abuse, fraud, providing incorrect/incomplete information or by not complying with these Promotional Terms, Hely reserves the right to exclude you from this Promotion. Hely is entitled to reclaim the benefits User already received and to claim additionally the costs made by Hely to reclaim those benefits. 

• Hely is not liable for any incorrect information provided with regard to the Promotion via its Website, social media channels, printed matter and/or otherwise.

• Hely reserves the right, without prior notice and at its discretion, to change the Promotional Terms in the interim and/or to terminate or suspend the Promotion. This includes the exclution of selected Hely Hubs from the Promotion.

• Hely reserves the right to change the contents of the prices/the Promotion at all times without prior notice.

• Hely acts in accordance of the Gedragscode promotionele kansspelen.

Promotional terms earn free rides.

Mobility Solutions and Services B.V. (hereinafter to be referred to as: “Hely; “We”; “Us” or “Our”) offers current customers ("Users") the possibility to earn discount on their next Hely invoice by inviting their friends/neighbours (“New Users”) to use Hely. The User receives a discount of €10,- on their next invoice for every New User who completes their Hely account. The New User who completes their Hely account will also receive a €10,- discount on their next Hely invoice. The promotional offer (“Promotion”)  is valid from August 1st 2019 till July 1st 2020. This Promotion is subject to these conditions ("Promotional Terms") as well as the General Terms and Conditions of Hely. We therefore advise you to read through both conditions carefully.

By registering for the Promotion you accept that these Terms and Conditions and the General Terms and Conditions of Hely apply. The General Terms and Conditions can be consulted via www.hely.com  ("Website").

1. Participation in the Promotion by the User takes place through sharing the promotional link through the Hely app. 

2. For a registration for the Promotion to be valid, as a New User you:

   1. are at least 18 years old;

   2. have a (demonstrable) residential address in the Netherlands;

   3. have a valid Dutch, European, Canadian, Australian or North American driving license, or in case not in possession of a drivers license, see D;

   4. have a (demonstrable) current account at a bank from the Netherlands and accept direct debit from Hely;

   5. Have a complete and approved Hely account: linked drivers license and / or linked Dutch bank account, approved account by MyWheels. 

3. For a registration for the Promotion to be valid, as a User you:

   1. Have to comply with the terms for registration as is defined in Hely’s General Terms and Conditions;

   2. Have a complete and approved Hely account: linked drivers license and / or linked bank account, approved account by MyWheels;

   3. And the New User has a complete and approved Hely account.

4. Ruled out for participation to the Promotion are Admins and Members of a Hely For Business Account (group account).

5. The Promotion is part of the Agreement that you enter into with Hely. Registration for the Promotion therefore means that you as a User are bound to the Hely Subscription. The Subscription period is at least one (1) month, after which the Subscription will automatically be extended by one (1) month at the time. Subscriptions of Hely are bound to a fixed monthly amount. Besides that, you pay a rate per minute for the time you actually used the Vehicle, of which the amount depends of the Vehicle type. The Fee for a Subscription and the usage costs will be collected each month in advance by direct debit.

6. The Subscription may be terminated in writing, by regular or electronic mail, taking into account the notice period. If notice of termination is given within the first month of the Subscription, the Subscription will be terminated at the end of the first month. If the notice of termination is given after the first month of the Subscription, the notice period will be one (1) month. 

7. The Promotion is valid for all New Hely Users who have legitimately registered before the date of August 1st 2019 and before the date of July 1st 2020 through the promotional link of the User. 

8. Every New User can only use the Promotion once. 

9. Every User can use the Promotion multiple times.

10. The earned discount of the Promotion is valid for two months, starting at the date that the New User has signed up for Hely. After this period the promotional discount will expire and both the New User as the User cannot appeal to the promotional €10,- discount. 

11. When the User or New User doesn’t use the promotional €10,- discount completely within the first month after rightful registration, the remaining amount will be transferred to the second month as discount on the invoice. 

12. In no circumstances will the €10,- promotional discount end in a surplus on the invoice of the User or New user, which will result in a financial restitution from Hely. 

13. In the event of abuse, fraud, providing incorrect/incomplete information or by not complying with these Promotional Terms, Hely reserves the right to exclude you from this Promotion. Hely is entitled to reclaim the benefits User already received and to claim additionally the costs made by Hely to reclaim those benefits. 

14. Hely is not liable for any incorrect information provided with regard to the Promotion via its Website, social media channels, printed matter and/or otherwise.

15. Hely reserves the right, without prior notice and at its discretion, to change the Promotional Terms in the interim and/or to terminate or suspend the Promotion. This includes the exclution of selected Hely Hubs from the Promotion.

Promotional terms free trial period.

To celebrate that Mobility Solutions and Services B.V. (hereinafter to be referred to as: “Hely; “We”; “Us” or “Our”) went live this year at different locations, Hely offers new customers ("Users") the possibility to subscribe for a Subscription at Hely, for which the minimum term of a Subscription, which is one month, no subscription costs are charged. As User, till the end of the first month, you will only pay for the usual hourly rate of the Vehicles used. These costs are charged at the end of each month. This promotional offer ("Promotion") is subject to these conditions ("Promotional Terms") as well as the General Terms and Conditions of Hely. We therefore advise you to read through both conditions carefully.

1. By registering for the Promotion you accept that these Terms and Conditions and the General Terms and Conditions of Hely apply. The General Terms and Conditions can be consulted via www.hely.com  ("Website").

2. Participation in the Promotion takes place through a successful registration via the Website and/or Hely's channels on social media.

3. For a registration for the Promotion to be valid, as a User you:

   1. are at least 18 years old;

   2. have a (demonstrable) residential address in the Netherlands;

   3. have a valid Dutch, European, Canadian, Australian or North American driving license, or in case the User is not in posession of a drivers license, see D;

   4. have a (demonstrable) current account at a bank from the Netherlands.

4. Ruled out for participation to the Promotion are Admins and Members of a Hely For Business Account (group account).

5. The Promotion is part of the Agreement that you enter into with Hely. Registration for the Promotion therefore means that you as a User are bound to the Hely Subscription. The Subscription period is at least one month, after which the Subscription will automatically be extended by one month at the time. Subscriptions of Hely are bound to a fixed monthly amount. The Fee for a Subscription will be collected each month in advance by direct debit. The Subscription may be terminated in writing, by regular or electronic mail, taking into account the notice period. If notice of termination is given within the first month of the Subscription, the Subscription will be terminated at the end of the first month. If the notice of termination is given after the first month of the Subscription, the notice period will be one month. 

6. The Promotion is valid for all new Hely Users who have legitimately registered before the date of March 1st 2019 and before the data of July 1st 2020.

7. Each User can only use the Promotion once.

8. In the event of abuse, fraud, providing incorrect/incomplete information or by not complying with these Promotional Terms, Hely reserves the right to exclude you from this Promotion. Hely is entitled to reclaim the benefits User already received and to claim additionally the costs made by Hely to reclaim those benefits. 

9. Hely is not liable for any incorrect information provided with regard to the Promotion via its Website, social media channels, printed matter and/or otherwise.

10. Hely reserves the right, without prior notice and at its discretion, to change the Promotional Terms in the interim and/or to terminate or suspend the Promotion.

Promotional Terms closed Promotions Hely

Closed promotions

PROMOTIONAL TERMS #HULPISONDERWEG - CLOSED

Mobility Solutions and Services B.V. (hereinafter to be referred to as: “Hely; “We”; “Us” or “Our”) wants to support everyone with a vital occupation during the COVID-19 outbreak. That’s why current and new customers (“Users”) with a vital occupation can sign up till July 1st 2020 for €25 driving credit (“Promotion”). The following terms apply for this Promotion:

• By registering for the Promotion you accept that these Terms and Conditions and the General Terms and Conditions of Hely apply. The General Terms and Conditions can be consulted via www.hely.com  ("Website").

• The Promotion only applies to User with a vital occupation as defined by the Rijksoverheid: https://www.rijksoverheid.nl/onderwerpen/coronavirus-covid-19/cruciale-beroepsgroepen 

• Only Users with a complete Hely account can participate to this Promotion.

• New Users can use this Promotion in combination with the Promotion Free Trial Period.

• Participation to this promotion is done by registration via bit.ly/hulpisonderweg within the Promotion period of March 20th till July 1st 2020.

• After registration to this promotion the €25 driving credit will be visible on the Hely account of the User in the app, which will be calculated as a discount on the invoice of the previous month.

• The User can use the driving credit of the Promotion till July 31st 2020. In case the driving credit hasn’t been used up fully, the remaining credit be used in the next month.

• In no circumstances will the €25,- promotional discount end in a surplus on the invoice of the User, which will result in a financial restitution from Hely.

• The User can use the Promotion once.

• In the event of abuse, fraud, providing incorrect/incomplete information or by not complying with these Promotional Terms, Hely reserves the right to exclude you from this Promotion. Hely is entitled to reclaim the benefits User already received and to claim additionally the costs made by Hely to reclaim those benefits. 

• Hely is not liable for any incorrect information provided with regard to the Promotion via its Website, social media channels, printed matter and/or otherwise.

• Hely reserves the right, without prior notice and at its discretion, to change the Promotional Terms in the interim and/or to terminate or suspend the Promotion. This includes the exclusion of selected Hely Hubs from the Promotion.

PROMOTIONAL TERMS SPRING BREAK SPECIAL - CLOSED

Mobility Solutions and Services B.V. (hereinafter to be referred to as: “Hely; “We”; “Us” or “Our”) offers new and current customers ("Users") a special Spring Break ("Promotion"). The User can rent an e-bike at Hely for maximum €1 per calender day from February 17th 2020 till February 29th 2020. For this Promotion, the following terms apply: 

• By participating to this Promotion you accept that these Promotional Terms and General Terms and Conditions from Hely apply. The General Terms and Conditions can be consulted via www.hely.com  ("Website").

• A calender day starts at 00:00 and ends at 23:59.

• Because the Promotion involves shared bikes, we want them to be available to as many people as possible. That's why the ride must be started and ended at the same calender day, and the e-bike must be returned to the Hely Hub. The next calender day the ride can be started again, on condition that the ride is ended that same calender day.

• The total discount will be calculated based on the costs made after February 29th 2020, with which the User won't be charged more than €1 per calender day for an e-bike ride between the period February 17th and February 29th 2020. The total discount will be displayed on the invoice of February

• Only Users with a complete Hely account can participate with the Promotion.

• The Promotion can be used multiple times between February 17th and February 29th 2020.

• In the event of abuse, fraud, providing incorrect/incomplete information or by not complying with these Promotional Terms, Hely reserves the right to exclude you from this Promotion. Hely is entitled to reclaim the benefits User already received and to claim additionally the costs made by Hely to reclaim those benefits. 

• Hely is not liable for any incorrect information provided with regard to the Promotion via its Website, social media channels, printed matter and/or otherwise.

• Hely reserves the right, without prior notice and at its discretion, to change the Promotional Terms in the interim and/or to terminate or suspend the Promotion. This includes the exclution of selected Hely Hubs from the Promotion.

Promotional Terms Christmas Promotion 2019 - CLOSED

Mobility Solutions and Services B.V. (hereinafter to be referred to as: “Hely; “We”; “Us” or “Our”) offers new and current customers ("Users") a special Christmas Promotion ("Promotion"). The User can rent an e-bike at Hely for maximum €1 per calender day from December 19th till December 31st 2019. For this Promotion, the following terms apply:

• By participating to this Promotion you accept that these Promotional Terms and General Terms and Conditions from Hely apply. The General Terms and Conditions can be consulted via www.hely.com  ("Website").

• A calender day starts at 00:00 and ends at 23:59.

• Because the Promotion involves shared bikes, we want them to be available to as many people as possible. That's why the ride must be started and ended at the same calender day, and the e-bike must be returned to the Hely Hub. The next calender day the ride can be started again, on condition that the ride is ended that same calender day.

• The total discount will be calculated based on the costs made after December 31st 2019, with which the User won't be charged more than €1 per calender day for an e-bike ride between the period December 19th and December 31st 2019. The total discount will be displayed on the invoice of December.

• Only Users with a complete Hely account can participate with the Promotion.

• The Promotion can be used multiple times between December 19th and December 31st.

• In the event of abuse, fraud, providing incorrect/incomplete information or by not complying with these Promotional Terms, Hely reserves the right to exclude you from this Promotion. Hely is entitled to reclaim the benefits User already received and to claim additionally the costs made by Hely to reclaim those benefits. 

• Hely is not liable for any incorrect information provided with regard to the Promotion via its Website, social media channels, printed matter and/or otherwise.

• Hely reserves the right, without prior notice and at its discretion, to change the Promotional Terms in the interim and/or to terminate or suspend the Promotion. This includes the exclution of selected Hely Hubs from the Promotion.

Promotional Terms Welcome in Delft and Amsterdam - CLOSED

To celebrate that Hely is going live at the locations Delft and Amsterdam Noord, Hely offers new customers (“Users”) the possibility to subscribe for a Subscription at Hely, for which the first three (3) months no subscription costs are charged. As User, during the first three months, you will only pay for the usual hourly rate of the Vehicles used. These costs are charged at the end of each month. In addition, Hely gives you a one-off 50 Euro discount on the first invoice you receive from Hely. This promotional offer (“Promotion”)  is subject to these conditions (“Promotional Terms”) as well as the General Terms and Conditions of Hely. We therefore advise you to read through both conditions carefully.

1. By registering for the Promotion you accept that these Terms and Conditions and the General Terms and Conditions of Hely apply. The General Terms and Conditions can be consulted via www.hely.com (“Website”)

2. Participation in the Promotion takes place through a successful registration via the Website and/or Hely’s channels on social media.

3. For a registration for the Promotion to be valid, as a User you: 

   1. are at least 18 years old;

   2. have a (demonstrable) residential address in the Netherlands;

   3. have a valid Dutch driving license;

   4. and have a (demonstrable) current account at a bank from the Netherlands.

4. The Promotion is part of the Agreement that you enter into with Hely. Registration for the Promotion therefore means that you as a User are bound to the Hely Subscription. The Subscription is initially entered into for three (3) months and is then automatically renewed for a period of one (1) month. The Subscription may be terminated in writing, with effect from the end of the following period.

5. The discount on the first invoice amounts to EUR 50. If the first invoice you receive is less than EUR 50, the discount will only cover the amount of the relevant invoice.

6. The Promotion is valid for all new Hely Users who have legitimately registered before the date of 1 February 2019.

7. Each User can only use the Promotion once.

8. In the event of abuse, fraud, providing incorrect/incomplete information or by not complying with these Promotional Terms, Hely reserves the right to exclude you from this Promotion. Hely is entitled to reclaim the benefits User already received and to claim additionally the costs made by Hely to reclaim those benefits.

9. Hely is not liable for any incorrect information provided with regard to the Promotion via its Website, social media channels, printed matter and/or otherwise.

10. Hely reserves the right, without prior notice and at its discretion, to change the Promotional Terms in the interim and/or to terminate or suspend the Promotion.

Effective date: March 15th 2019