per July 2024

User Terms and Conditions

TERMS OF USE 

Effective date: June 2024

These are the Terms of Use of Mobility Solutions and Services B.V. (hereinafter referred to as "Hely," or "We") located at Stadsring 115, 3817 AX Amersfoort.

Key elements in our terms:

1. APPLICABILITY AND DEFINITIONS

These Terms of Use Apply to all Services of Hely (including the reservation and Use of Hely Vehicles via the App or the Platform) and all obligations arising therefrom.

The Terms of Use describe your rights and obligations as a User. Not complying with these terms is not possible. In that case, you choose not to Use the Service.

Additional terms may Apply to these Terms of Use if Hely collaborates with Partners in providing the Service to the User.

Hely may always change and/or supplement these Terms of Use. Changes to the Terms of Use will be announced in the Hely App.

Hely may always modify or terminate the Service or access to the Service for any reason, without prior notice, at any time, and without liability to you as a User.

Hely reserves the right to refuse access to the Service to any person or party at any time and for any reason.

In the Terms of Use, the following terms, always indicated with a capital letter, are used in the following meanings:

2. THE App, REGISTRATION, AND Account

The App/Technology

Registration

For freelancers or small business customers, the following additional requirements Apply:

An Account is only active after the Registration has been checked and Approved by Hely.  Hely will execute this request as soon as possible but is not obliged to do so on the day the Reservation is made.

The legal purpose for requesting the above information is laid down in the Privacy Statement, which is inextricably linked to the Terms of Use.

The Account

3. DURATION AND TERMINATION

4. RESERVATION AND USE OF VEHICLES

Reservation

Vehicle Usage

Vehicle Usage Rules and Regulations

5. ACCIDENTS, DAMAGES, DEFECTS, AND REPAIRS

In case of loss, theft of, or damage to a Vehicle, whether it occurred before, during, or after the Use and whether it was caused by you as a User or not, the following rules Apply:

6. INSURANCE COVERAGE

7. REMUNERATION/ FEES

8. THIRD PARTIES

9. INTELLECTUAL PROPERTY RIGHTS

10. LIMITATION OF LIABILITY

11. PRIVACY

12. MISCELLANEOUS

SIGN UP FOR FREE AT HELY

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If there’s a Hely Hub near you, you’ll receive an e-mail right away to activate your account. Read more about how we process your data on hely.com/privacy.