As Customer Succes Intern you'll work in a fun and professional team of people with a broad set of experience. Since Hely is still fairly new, you'll get all the possibilities to make things your own. We already thought about you're role here, but we would like to discuss together with you which responsibilities fit your interests and learning goals. As a Customer Succes Intern you'll help where necessary with Marketing, Customer Support and Operations to make our start-up a succes.
What will you be doing?
You're going to work on a sustainable initiative, where the newest technologies in the field of software and mobility are used. Test the new functionalities in the app by taking a ride yourself with the e-bike or electric car. You'll work in a young and driven team and you'll get plenty of responsibility to contribute to the succes of Hely.
Plan events and offline/online campaigns around the new and existing hubs.
Activate clients with the use of e-mail campaigns, Facebook chatbots and push notifications which you'll set up yourself.
Write content for various channels. You'll go on the road with the camera and publish posts on Facebook and Instagram.
Make sure we have lots and lots of happy customers! Respond to our users through JustCall and Intercom and answer their questions with the use of various systems (like the backoffice) with a smile.
Proces and analyze valuable customer feedback, experiments and data so we continiously can improve our product.
Are all the e-bikes still fully charged, are the cars clean? Regularly take a look at the hubs to see if everything is still going smoothly.
What do we expect from you?
As Customer Succes Intern you're a real part of a small, ambitious team and we expect a healthy combination of enthusiasm, team spirit and an entrepreneurial mindset. You would like to build something and you start this independently . You are helpful, have a pragmatic way of working and you like to take on various challenges.
Besides that, we look at:
Most importantly: interacting with the client has top priority, as well as following up activities that come from that.
You're studying at an University (of Applied Sciences), preferrably in the field of marketing, communication or media.
You're available for 4 to 5 days per week, for a period of 4-6 months.
You have a drivers license.
Relevant extra-curriculaire activities, like your own blog or vlogging channel are preferred, but experience is less important to us than your motivation and personality.
You have an independent, self-starting way of working.
You identify yourself with the following values of the Hely culture: enthusiastic, flexible, solution-focussed, initiative, result driven and you always have a fun story to tell during our team lunch!
You control Dutch and English well, spoken and written, on a professional level.
What do we offer you?
A competitative internship compensation.
An office with a view.
A spot in a fun and driven team.
Lots of room for your own initiatives.
Free team lunch every day.
Very competitative sjoel, darts, pingpong and table football tournaments.
Do you recognise yourself in this profile and are you excited to start at Hely? Send us your resume and motivational letter through the button below. We look forward to receiving your application! If you have any questions regarding this vacancy, you can e-mail Annemieke through firstname.lastname@example.org.Apply
Hely is a funded start-up which wants to stimulate the use of shared mobility, to contribute to the environment and the quality of life in cities. With shared mobility we can lower the parking-pressure in large cities and learn to make conscious decisions for our transportation. To realize sustainable mobility we want to make shared mobility accessible and simple. We place multi modal hubs in neigbourhoods, so residents can rent the various vehicles with the Hely app. In the hub they'll find (electric) cars, e-bikes and electric cargo bikes. In the coming months we will add more suppliers and locations in our app.
Sign up to stay updated through our newsletter about Hely Hubs in your neighbourhood. You’ll receive an email right away to activate your account when there’s a hub available within your zip code area.