INTERNSHIP CUSTOMER SERVICE

Shared mobility, like car sharing, shared e-scooters and -bikes, are becoming more and more popular, especially in urban area’s. Hely is a start-up of Pon Automotive and & NS, who places ‘hubs’ at various locations where people can pick up and use a range of shared mobility. At these Hely Hubs all cars, e-bikes and cargo bikes are conveniently placed together, so the user has the right type of vehicle within reach for every situation. 

Hely is getting more and more customers everyday and therefore we are looking for an enthusiastic Customer Service intern who can help our customers to happily get on the road!

THIS IS WHAT YOU’RE GOING TO DO

You will join Hely's Operations & Customer Service team. Your team makes sure that everything on our hubs runs smoothly and all our customers get the appropriate help they need. You will mainly work with your Customer Service colleagues, but you will also regularly work together with your colleagues Technology and Product & Marketing. 

As Customer Service intern at Hely you will mainly work on:

• Helping our customers with their registration and making sure this process runs efficiently

• Helping our customers with their (first) trip and solve any problems that they might run into

• Keeping an eye on our rentals; is everything going as it should be?

• Responding to customer reviews and experiences

• Answering any other questions or suggestions via phone, email chat and Facebook

• Making our customers happy! For example, by surprising them with a postcard, or just sending them a nice message after their first ride

 Naturally there is also plenty of space to come with some fun initiatives yourself or to work on a school assignment.

THIS IS YOU

• You think and work on a MBO+ (post-secondary vocational education) level

• You are customer-oriented, stress-resistant and accurate

• You are a strong communicator, Dutch is your native language but you also master the English language verbally and in writing on a professional level

• You’re not afraid to pick up the phone

• You’re available to work at Hely for at least 3 months, between 24 - 40 hours a week 

• Work experience with client contact is a plus

THIS IS WHAT WE OFFER YOU

• The become a genuine part in our small but very driven Customer Service team

• A good internship salary

• Gain working experience with client contact within a fast growing market

• The possibility to work from home, and as soon as it’s possible again, a spot in our cool office at Amersfoort Central Station

• Lots of fun, (online) drinks and bad jokes

READY TO GO?

Do you recognize yourself completely in this vacancy and are you thrilled to start working at Hely? Then apply for this internship by sending your resume with a short motivational letter to vacatures@hely.com. We hope to get to know you better very soon over a (virtual) cup of coffee!

About Hely

Hely is a funded start-up of NS and PON which wants to make shared mobility accessible to everyone. This way we can contribute to the environment and the quality of life in our cities. 

We place Hely Hubs with various kinds of shared mobility which the residents can easily use. We go a bit further than just shared cars: also e-bikes and electric cargo bikes are all accessible in one app. 

We grow fast and we’re opening hubs in more and more cities. We learn from our experiences, customers and continuously come up with smart solutions for improvement. That’s what makes Hely a dynamic company, in which sustainability lies at the core.